Customer Testimonials
Dean did a good job. I forgot to remind them to get the part so the part was not there when I arrived. We had to reschedule for the next day.
Excellent care today.. Took care of recall immediately then cleaned my car thoroughly.. Thank you
Great customer service, and the buying process was super easy and affordable. Employees are respectable and professional. I feel safe and secure throughout my vehicle buying process.
Mary Cromer was awesome! Quick, easy and a painless process. Will be back for future purchases!
Tom was extremely helpful and made my experience at Land Rover (Rockland) actually enjoyable! Thank you!
Friendly people, great communication and quality workmanship. We’ve serviced several vehicles here and by far a better experience than with other locations.
Dean In Service was ahead of the item, had it solve before it was an issue….. thanks Again!
Amazing service in and out after setting up an appointment had my car right back to me the next day i highly recommend thank you
Mary was immediately warm and welcoming. We talked about the car I was looking at and she made it super easy to test drive and run some numbers for me trade in and purchase price.
Dean always provides great service and follow up! I have been a customer for over 20 years.
I had a great experience working with Mary. She was very kind, professional, and never made me feel pressured. She was patient with all my questions and genuinely wanted to help me find the right vehicle. I really appreciate her time and kindness throughout the process. I would definitely recommend Mary to anyone looking for a great car-buying experience!
Everyone is really friendly here - you can tell they really like their jobs and I am impressed.
The are excellent I truly love them The they were respectful They gave us all the attention
Everything was great! Mary Cromer was our sales person and she was extremely helpful and knowledgeable as well as very personable. We feel fortunate to have worked with her. Everyone we have encountered at the dealership has been great!
Very happy from start to finish with the service department and Dean my advisor. A big thank you to Amanda for getting me in a loner vehicle as well. My vehicle was fixed the first time and on short notice. I appreciate the great service Ty.
We had a tire blowout in Chatham and needed to get to NJ to move our children into college. On a Saturday, where AAA or any tire dealership couldn’t help, Tom and Amanda were amazing and got us fixed up and back on the road in 90-minutes! They even drove us to the Hingham Center so we could have lunch while they worked. Tremendous service! We have owned many brands of vehicles and dealt with many dealerships. Nothing compares to Land Rover Rockland, MA!!! Thank you for your phenomenal service!
They took my car right in for service as planned. Tom explained it would take almost all day and I did not have transportation back to my house. So he explained an annual service which would take less time and I could schedule the additional service later. Greatly appreciated. They also helped me with a Bluetooth issue I was having which I appreciated as well.
Excellent service and Matt was wonderful to work with. Very quick and efficient and was able to price match as well. Highly recommend coming back
Matthew was great and will certainly be back to the dealership whenever I need anything
Great customer service by Matthew. Timely updates. Transparent communication on the work to be done.
This is an honest, efficient and straight up dealership. Great service department that keeps their appointments and delivers excellent work as committed.
The staff at Rockland Land Rover are extremely nice and understanding. They listen to your concerns and keep you in the loop during your appointment.
The team at Rockland Land Rover is exceptional. They make serving your vehicle easy. From making the service appointment to the updated reminders for the day of service, and making sure that you have a ride to where you need to go. They went over in detail the breakdown of what was serviced on my vehicle, and they even gave my Rangey a bath! Thanks to the entire team, especially Tom for taking great care of this service department.
Dean did an excellent job of updating progress on the vehicle repair. Offered to deliver the vehicle
Tom and the staff are amazing! Great customer service! Been wth them for over 20 years!
My service advisor Dean was very helpful. My prob was fixed and my warranty was billed properly.
Courteous, professional and good communicators. Job done on time as promised. Both the appointment scheduler and service desk handled everything nicely
Everyone very helpful..nice waiting area and a nice coffee/beverage set up…cleaned and vacuumed the car
Tom in Service went above and beyond to make our service experience easy and enjoyable! We plan to use LR Rockland for all of our service needs in the future
Great dealership. People are kind, knowledgeable and efficient. They make buying a new car as easy as possible
My service visit was excellent from start to finish. Dean informed me of what was going to be done and how long it would take. It was exactly what he said. Couldn’t have been better.
Fast friendly service and top notch customer service support…Would definitely recommend and will use them again
Great Staff. Service was efficient and not long of a wait. Scheduling appointment was quick and easy
Thomas Faulstich & Mike Phinney were more than accommodating when I drove in at 4pm with a window that wouldn’t go up (window regulator). They had me out of there by 5pm! Thank you so much!
Cleaner and more comfortable than going to Jiffy Lub. In and out in an hour and a half.
I drive all the way to Rockland passing 2-3 other Land Rover dealership because of the service here. Everyone single person is kind, friendly, and treat you like an actual person.
Service center took me on time, and did a good job quicker than promised for less than originally quoted
Always friendly people with great service that follows up to ensure that the job was done properly. Appreciate their concern that everything was done to my satisfaction.
Excellent communication and service, on time, and the detail work on my RR is exceptional. Kudos to Tom and his whole team!
Great dealership! Very friendly and service was great! Tom in service always does excellent work.
Great dealership they have always looked after me and my Range Rovers very well I have had five.A Range Rover is a very safe reliable car I would want no other
I gave them my veh running, they gave back not running. a straight story would help
Very organized, Tom went over in detail what was to be maintenance service and cost. Tom then brought a loaner car for my use. He called me when car was ready for pickup at my convenience. Car was clean and ready when I arrived. Tom then went over the work performed and the bill.
Mark was so pleasant and personable.service was done in a timely manner. Great visit!
Dean is the best. Great communication, caring and considerate. Made my repair well worth it.
From the time we entered the service center we were greeted by all the staff, warm, professional, and wonderful people very knowledgeable. We were made to feel very comfortable
always great service! very responsive and quick. nice to be able to have loaners as well.
Great customer service and sales people are great to work with and they are very knowledgable
The service team at Land Rover Rockland are wonderful to work with! They are very professional and do a great job toward taking care of their customers…
Mark in the service department was awesome! Got my repairs done quickly and with a smile.
Clean facility. Service managers knowledgeable and super helpful in scheduling and on the service day.
My service advisor is great to work with, work is done on time, car is returned washed and everyone I've encountered there have been wonderful to work with.
Service department takes great care of you. Especially Tom. All aspects of my service were completed and the car was cleaned
Everyone was nice , welcoming , and helpful ! Waiting room was nice and clean ! I enjoyed my time there 🙂
This location and people are amazing. Especially Dean! They are so nice and don’t overcharge you for service. I’ll never take my car anywhere else.
Prompt courteous service at Land Rover Rockland. Shout out to Dean and Tom in Service Dept.
Top Quality Service Department for all my Land Rovers. Fair and honest assessment and sent me pictures with estimates of work recommended. Easy process via phone and text. The tech who worked on my car is one of the best on the East Coast and offered his true professional opinion on items that needed work.
My advisor Dean is very nice, understanding person, updating me all the way my car was in service. Amanda the loaner department so sweet and kind.
The reason I didn't give 5 stars was because the person in charge of the loaners needs to be MORE friendly to the customers, she's doesn't have what you need for that position,I use that dealership for about 13 years and she's needs to go to customers service classes
had an excellent experience. Set up my appointment online and needed a loaner. Set up my appointment and they needed to push it by 6 hours to ensure I had access to a loaner, but they called me the day before to let me know and make sure that worked for me, which was nice. Most dealerships let you show up and then scramble for alternatives. Amanda and Tom we’re great to deal with.
Land Rover in Rockland is great dealer. They provide excellent service and all work done on my car was completed exactly as they said it would be.
Very courteous,professional, knowledgeable and trustworthy. Gave me all the information I needed up front
Worked with John during the entire test drive and purchase process. John was very professional and was able to handle all aspects of the purchase.
I had a personal situation that necessitated me keeping the loaner longer and they were great about it. No questions !
Great interaction! Willingness to work with me and was fair on the price of the Vehicle we purchased and the vehicle we traded. Definitely recommend!
This was my first vidt and the service advisor Mark, was amazingly humble, well knowledgeable about land rover issues and how to correct issues. My wife and I were very pleased with him and happy to have met him. We sincerely thanked him for his services. Be back on Nov. 21 for brake job.
Although not cheap, the people were friendly and very helpful. The service representative was extremely helpful.
The service dept. is top notch, from the manger Joe to Tom, Mark, Dean and the techs. I have worked with them for years and have always been treated very well. I would not take my Jaguar or Land River anywhere else for service.
Everytime I come here I have a great experience, but having Dean today made it even better! I am super apprehensive about all things car- but I learned so much from Dean, and got more fixed than I even came in for. I will definitely come here for all my Land Rover needs forever now. Thanks again!
Professional customer support and service repair fast and easy scheduling , the right place for your Range Rover.
Tom was very knowledgeable and professional The service department handle the task at hand in a timely manner I highly recommend their service
Exceptional , seamless service coordinated highly personal and professionally by Mark Beecher , Advisor and his service team.
Had my car serviced and Dean was my advisor. Everything went smoothly. He was professional and very nice!
Dean, Tom & the service team did a great job taking care of my car’s service needs. Highly recommend!
The service department was very helpful. They only fixed what was needed. And they did a great job plus gave me a loaner.
Just bought a used Evoque and went to Land Rover Rockland for the first time. Only needed an oil change but got so much more! The service provided by Mark and Amanda was truly excellent. They topped off the coolant, looked over the whole vehicle, showed me a bunch of features on the car. My car was ready on time and super clean!
I blew a tire called the dealer and Tom from the service department helped me without hesitation. Tom is fantastic in the service department.
It was my first visit and I was pleased with the service, the people and the facilities.
I was able to get an appointment when I wanted in the car was serviced in a very timely manner and returned to me as promised
great experience with the service dept per usual. all of my concerns were addressed, repairs were done in an timely manner and Dean communicated and explained everything to me. I was given a loaner car because the parts weren’t in. Overall, very happy with service and communication.
Very professional, staff was friendly , helpful and informative. My previous experience prior to you switching locations was not good. Happy to say this experience was much better and closer to what I would expect driving a luxury car.I
Service visit was great. Dropped off my car and was given a loaner vehicle. Service was completed within one day and there were no unexpected charges. Pick up was extremely easy.
Tom Faulstich ithe reason I gave this rating. for your dealership. It's his trustworthiness
very pleased with your service dept and your service representative Dean . If I need assistance again I will diffently return to Land. Rover Rockland as I have owned seven Land Rovers in the past.. been a Land Rover Rockland favorite for service to me for going on 25years
This is the second time there and no problems. Service was great , and they are very quick with responses.
Tom, the Service Manager kept me informed at every step. He excelled my expectations in all accommodations necessary.
Very good service . They also help me fix some issues in my car. Very responsive during the process. Very appreciated. Will definitely come back for my yearly service again
Pleasant, professional and committed to deliver excellent service describes every experience I've had with the Rockland LR team!
I appreciated that your communication was prompt and clear. The car looked nice when I picked it up and staff was friendly and helpful.
I was back for the second visit bc nothing was done at my last visit. The text communication offer was good but it would be better if they actually respond in a timely manner. The car had to be there 2 days and was never told that would be the case and I asked for wipers to be done and were not done and had to be installed while I wait. Love the sales department at Hanover but service has been less than satisfactory for sure..
The service manager, I believe his name was Dean, but was very professional and was very helpful in the technician Eric found the problem. My car within five minutes and within one hour I was driving away with the car totally repaired. Great dealership great repair service highly recommend recommend thank you very much satisfied customer Rick.
Everything in my experience today went smoothly and beyond my expectations! The service advisor and the front desk couldn’t have been more helpful when I had questions and needed extra help.
Michael in the service dept. was Great! Everyone at the dealership was very friendly and helpful! Very nice crew! Beautiful dealership!!!
This review is in regards to the Service Dept, recent experience was the worse, no communication, no follow up, disappointing to say the least sales was great service abysmal
Service was well done and everyone is pleasant and professional. 90K service, tire rotation and EVAP pump replacement were all done with my one scheduled service daye.
Brought my Defender in today to have the drivers side window controls fixed, the oil changed and the sun roof fixed. All finished in 4 hours. Haven’t seen this happen in years with other service centers!
I’ve done business with Rockland Land Rover since 2015. The sales and service are an absolute pleasure to work with. If I have an issue they are quick to respond and help.
This dealership has an amazing communication process from the day you make the appointment, they provide regular updates during service through to completion. All Staff is friendly , super helpful and eager to please! I highly recommend
Great place good work perfect mechanics good people all done in 1 place .tires were done right
I have been doing business with this dealership for over 15 years and have experienced nothing but the best service all around. Dealing with Glen in sales , Mike in management , and Tom in service. Always feel welcome when I come in for any reason sometimes just to say hello.I am sure that in the future I will continue to do business with this dealership for all my automotive needs and have no problem recommending them to family and friends
