Customer Testimonials
My service advisor Dean was very helpful. My prob was fixed and my warranty was billed properly.
Courteous, professional and good communicators. Job done on time as promised. Both the appointment scheduler and service desk handled everything nicely
Everyone very helpful..nice waiting area and a nice coffee/beverage set up…cleaned and vacuumed the car
Tom in Service went above and beyond to make our service experience easy and enjoyable! We plan to use LR Rockland for all of our service needs in the future
Great dealership. People are kind, knowledgeable and efficient. They make buying a new car as easy as possible
My service visit was excellent from start to finish. Dean informed me of what was going to be done and how long it would take. It was exactly what he said. Couldn’t have been better.
Fast friendly service and top notch customer service support…Would definitely recommend and will use them again
Great Staff. Service was efficient and not long of a wait. Scheduling appointment was quick and easy
Thomas Faulstich & Mike Phinney were more than accommodating when I drove in at 4pm with a window that wouldn’t go up (window regulator). They had me out of there by 5pm! Thank you so much!
Cleaner and more comfortable than going to Jiffy Lub. In and out in an hour and a half.
I drive all the way to Rockland passing 2-3 other Land Rover dealership because of the service here. Everyone single person is kind, friendly, and treat you like an actual person.
Service center took me on time, and did a good job quicker than promised for less than originally quoted
Always friendly people with great service that follows up to ensure that the job was done properly. Appreciate their concern that everything was done to my satisfaction.
Excellent communication and service, on time, and the detail work on my RR is exceptional. Kudos to Tom and his whole team!
Great dealership! Very friendly and service was great! Tom in service always does excellent work.
Great dealership they have always looked after me and my Range Rovers very well I have had five.A Range Rover is a very safe reliable car I would want no other
I gave them my veh running, they gave back not running. a straight story would help
Very organized, Tom went over in detail what was to be maintenance service and cost. Tom then brought a loaner car for my use. He called me when car was ready for pickup at my convenience. Car was clean and ready when I arrived. Tom then went over the work performed and the bill.
Mark was so pleasant and personable.service was done in a timely manner. Great visit!
Dean is the best. Great communication, caring and considerate. Made my repair well worth it.
From the time we entered the service center we were greeted by all the staff, warm, professional, and wonderful people very knowledgeable. We were made to feel very comfortable
always great service! very responsive and quick. nice to be able to have loaners as well.
Great customer service and sales people are great to work with and they are very knowledgable
The service team at Land Rover Rockland are wonderful to work with! They are very professional and do a great job toward taking care of their customers…
Mark in the service department was awesome! Got my repairs done quickly and with a smile.
Clean facility. Service managers knowledgeable and super helpful in scheduling and on the service day.
My service advisor is great to work with, work is done on time, car is returned washed and everyone I've encountered there have been wonderful to work with.
Service department takes great care of you. Especially Tom. All aspects of my service were completed and the car was cleaned
Everyone was nice , welcoming , and helpful ! Waiting room was nice and clean ! I enjoyed my time there 🙂
This location and people are amazing. Especially Dean! They are so nice and don’t overcharge you for service. I’ll never take my car anywhere else.
Prompt courteous service at Land Rover Rockland. Shout out to Dean and Tom in Service Dept.
Top Quality Service Department for all my Land Rovers. Fair and honest assessment and sent me pictures with estimates of work recommended. Easy process via phone and text. The tech who worked on my car is one of the best on the East Coast and offered his true professional opinion on items that needed work.
My advisor Dean is very nice, understanding person, updating me all the way my car was in service. Amanda the loaner department so sweet and kind.
The reason I didn't give 5 stars was because the person in charge of the loaners needs to be MORE friendly to the customers, she's doesn't have what you need for that position,I use that dealership for about 13 years and she's needs to go to customers service classes
had an excellent experience. Set up my appointment online and needed a loaner. Set up my appointment and they needed to push it by 6 hours to ensure I had access to a loaner, but they called me the day before to let me know and make sure that worked for me, which was nice. Most dealerships let you show up and then scramble for alternatives. Amanda and Tom we’re great to deal with.
Land Rover in Rockland is great dealer. They provide excellent service and all work done on my car was completed exactly as they said it would be.
Very courteous,professional, knowledgeable and trustworthy. Gave me all the information I needed up front
Worked with John during the entire test drive and purchase process. John was very professional and was able to handle all aspects of the purchase.
I had a personal situation that necessitated me keeping the loaner longer and they were great about it. No questions !
Great interaction! Willingness to work with me and was fair on the price of the Vehicle we purchased and the vehicle we traded. Definitely recommend!
This was my first vidt and the service advisor Mark, was amazingly humble, well knowledgeable about land rover issues and how to correct issues. My wife and I were very pleased with him and happy to have met him. We sincerely thanked him for his services. Be back on Nov. 21 for brake job.
Although not cheap, the people were friendly and very helpful. The service representative was extremely helpful.
The service dept. is top notch, from the manger Joe to Tom, Mark, Dean and the techs. I have worked with them for years and have always been treated very well. I would not take my Jaguar or Land River anywhere else for service.
Everytime I come here I have a great experience, but having Dean today made it even better! I am super apprehensive about all things car- but I learned so much from Dean, and got more fixed than I even came in for. I will definitely come here for all my Land Rover needs forever now. Thanks again!
Professional customer support and service repair fast and easy scheduling , the right place for your Range Rover.
Tom was very knowledgeable and professional The service department handle the task at hand in a timely manner I highly recommend their service
Exceptional , seamless service coordinated highly personal and professionally by Mark Beecher , Advisor and his service team.
Had my car serviced and Dean was my advisor. Everything went smoothly. He was professional and very nice!
Dean, Tom & the service team did a great job taking care of my car’s service needs. Highly recommend!
The service department was very helpful. They only fixed what was needed. And they did a great job plus gave me a loaner.
Just bought a used Evoque and went to Land Rover Rockland for the first time. Only needed an oil change but got so much more! The service provided by Mark and Amanda was truly excellent. They topped off the coolant, looked over the whole vehicle, showed me a bunch of features on the car. My car was ready on time and super clean!
I blew a tire called the dealer and Tom from the service department helped me without hesitation. Tom is fantastic in the service department.
It was my first visit and I was pleased with the service, the people and the facilities.
I was able to get an appointment when I wanted in the car was serviced in a very timely manner and returned to me as promised
great experience with the service dept per usual. all of my concerns were addressed, repairs were done in an timely manner and Dean communicated and explained everything to me. I was given a loaner car because the parts weren’t in. Overall, very happy with service and communication.
Very professional, staff was friendly , helpful and informative. My previous experience prior to you switching locations was not good. Happy to say this experience was much better and closer to what I would expect driving a luxury car.I
Service visit was great. Dropped off my car and was given a loaner vehicle. Service was completed within one day and there were no unexpected charges. Pick up was extremely easy.
Tom Faulstich ithe reason I gave this rating. for your dealership. It's his trustworthiness
very pleased with your service dept and your service representative Dean . If I need assistance again I will diffently return to Land. Rover Rockland as I have owned seven Land Rovers in the past.. been a Land Rover Rockland favorite for service to me for going on 25years
This is the second time there and no problems. Service was great , and they are very quick with responses.
Tom, the Service Manager kept me informed at every step. He excelled my expectations in all accommodations necessary.
Very good service . They also help me fix some issues in my car. Very responsive during the process. Very appreciated. Will definitely come back for my yearly service again
Pleasant, professional and committed to deliver excellent service describes every experience I've had with the Rockland LR team!
I appreciated that your communication was prompt and clear. The car looked nice when I picked it up and staff was friendly and helpful.
I was back for the second visit bc nothing was done at my last visit. The text communication offer was good but it would be better if they actually respond in a timely manner. The car had to be there 2 days and was never told that would be the case and I asked for wipers to be done and were not done and had to be installed while I wait. Love the sales department at Hanover but service has been less than satisfactory for sure..
The service manager, I believe his name was Dean, but was very professional and was very helpful in the technician Eric found the problem. My car within five minutes and within one hour I was driving away with the car totally repaired. Great dealership great repair service highly recommend recommend thank you very much satisfied customer Rick.
Everything in my experience today went smoothly and beyond my expectations! The service advisor and the front desk couldn’t have been more helpful when I had questions and needed extra help.
Michael in the service dept. was Great! Everyone at the dealership was very friendly and helpful! Very nice crew! Beautiful dealership!!!
This review is in regards to the Service Dept, recent experience was the worse, no communication, no follow up, disappointing to say the least sales was great service abysmal
Service was well done and everyone is pleasant and professional. 90K service, tire rotation and EVAP pump replacement were all done with my one scheduled service daye.
Brought my Defender in today to have the drivers side window controls fixed, the oil changed and the sun roof fixed. All finished in 4 hours. Haven’t seen this happen in years with other service centers!
I’ve done business with Rockland Land Rover since 2015. The sales and service are an absolute pleasure to work with. If I have an issue they are quick to respond and help.
This dealership has an amazing communication process from the day you make the appointment, they provide regular updates during service through to completion. All Staff is friendly , super helpful and eager to please! I highly recommend
Great place good work perfect mechanics good people all done in 1 place .tires were done right
I have been doing business with this dealership for over 15 years and have experienced nothing but the best service all around. Dealing with Glen in sales , Mike in management , and Tom in service. Always feel welcome when I come in for any reason sometimes just to say hello.I am sure that in the future I will continue to do business with this dealership for all my automotive needs and have no problem recommending them to family and friends
I can’t say enough great things about this dealership. Everyone is FABULOUS!! From the sales people, to the service dept. And the management team. I’m on my 3rd Range Rover and I never have been disappointed. I recommend them to anyone. They are professional, courteous and the dealership is spotless.
I had my check engine light go on and I was concerned that it may be a serious problem and I went to the dealership the same day and they diagnosed it right away and fixed it the next day. Very prompt and professional service,
I live an hour away from the dealership and chose to wait as my car was being serviced. The staff was friendly and accommodating, by offering me a ride to a close by shopping area where I was able to walk around, do errands, and eat lunch. It was very pleased!
Service Dept very responsive and accommodating. I was very pleased with the work done on my Range Rover
Mark was great! Friendly informative, and a pleasure to deal with! My truck is fixed washed and running great.
Always friendly and helpful I like taking my SUV there. They know their stuff and I always get a breakdown of the work that was done.
Very professional and polite. Easy drop off and vehicle pickup. Always easy to work with the Service Department. Vehicle is clean when we return to pickup.
Quick and easy to get an appointment within a couple of days. The service was completed quickly an correctly. Great communication. Thanks guys!
Tom is great very helpful and professional Always helpful with recommendations and support Solid guy Thanks
I was impressed with their responsiveness, candor and attention to detail. They were honest about warranties and made good on all promises to prepare our certified pre-owned car.
Dean the service manager is excellent. Good fast efficient service all around . Friendly employees as well
Sales to service, Land Rover Rockland is knowledgeable, friendly, and attentive to the customers needs. I would highly recommend them for all of your Land Rover vehicle needs.
Mike was extremely patient and did a great job communicating with us throughout the entire process. Emma was also an absolute pleasure to work with. Both happily answered all our questions.
Was able to get my service done promptly and well done. Loaner was available as promised and service drop off and pick up was a breeze.
Good communication throughout the time my car was at the dealership for service. Transparent and clear with estimate/pricing. Very accommodating.
Service department is reliable and true to word! Loaner was available as promised and car was ready for pick up the next day.
All the people I have interacted with were very cordial and very welcoming. Five stars Services!!
Awesome experience. Professional. Easy to work with. Expedient. I would recommend for anyone. Great SUVs
Melvin was an excellent salesperson - very helpful and patient! Land Rover Rockland was also wonderful - everyone was friendly and helpful.
Eversince we bought one of our vehicles from this dealership in Rockland, it’s been a fabulous experience right from the sales to the service teams. And this is the reason I will drive across the metro area to get our vehicles serviced.
A special shout-out to Mark Beecher- rep from the Service team. He greeted me promptly as soon as I pulled into the driveway, confirmed the reason for my visit, explained the process and time needed and graciously directed me to the waiting area.
I greatly appreciate his work ethic- great soft and professional skillset! Thank you Mark, ... Read More DealerRater - Mar 6, 2025
The very best and friendly service!!! I would definitely go back for all service needs!
All the people I have interacted with were very cordial and very friendly and welcoming.
The dealership and its staff were courteous, accommodating and professional. The work was done in a timely fashion and completed as promised. What more could one ask!
Excellent service provided by the dealership and very accommodating to my tight schedule as well as very responsive
I was hoping to have the vehicle washed it really needed the wash Thank you so much
